Welcome to ShopMerchGo! Your satisfaction is our top priority. We have crafted our Return and Refund Policy clearly and transparently, ensuring an excellent shopping experience. Please read the following guidelines carefully.

Eligibility for Returns

You may request a return for most products purchased at ShopMerchGo within 30 days of receiving your order. Items eligible for returns must meet the following criteria:

  • Merchandise must be unused, unworn, unwashed, and in the original packaging with all tags attached.
  • Products must be free of damages caused by misuse, accidents, or improper handling.
  • Customized or personalized items cannot be returned or refunded unless defective or damaged upon receipt.

Reasons for Returns and Refunds

You can initiate a return for:

  • Damaged or defective products
  • Incorrect or incomplete orders
  • Products significantly differing from their descriptions

Returns due to personal preference or change of mind are accepted but the customer must cover the return shipping costs.

How to Initiate a Return

To request a return, please contact our customer support via email or phone:

Include your order number, clear photos (if applicable), and a detailed reason for your return request. Our customer support team will respond within 1-2 business days with further instructions.

Refund Process and Timeline

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds are processed back to your original method of payment within 5-7 business days after approval.
  • Please allow additional time for your financial institution to reflect the refund.

Exchanges

If you prefer exchanging your product instead of requesting a refund, we will accommodate exchanges for items of equal value, subject to availability. Please contact our customer service to arrange an exchange.

Return Shipping Costs

  • For damaged, defective, or incorrect items, ShopMerchGo covers return shipping fees.
  • For all other returns, customers are responsible for shipping costs. We recommend using a trackable shipping service to ensure safe return of the items.

Address for Returns

Please send approved returns to our headquarters:

ShopMerchGo
Address: 3884 Deer Park Dr, Helena, MT 59602, United States

Please ensure you include your return authorization details clearly within your package to avoid processing delays.

Non-Refundable Items

Certain items are not eligible for refunds or returns, including:

  • Digital downloads
  • Gift cards
  • Personalized or custom merchandise (unless defective)

Contact Information

For questions, concerns, or further information regarding our Return and Refund Policy, please reach out to us:

  • Email: [email protected]
  • Phone: 224-564-1822
  • Address: 3884 Deer Park Dr, Helena, MT 59602, United States

Thank you for choosing ShopMerchGo—your trusted partner for high-quality music and entertainment merchandise.