At ShopMerchGo, we’re committed to providing fast, secure, and reliable shipping for all your favorite music and entertainment merchandise. Please read our shipping policy carefully to understand delivery times and shipping details.

Processing Time

  • Orders typically take 1-3 business days to process before shipping.
  • During peak seasons or special promotions, processing may extend slightly, and we appreciate your patience during these busy periods.

Shipping Methods and Delivery Time

We offer the following shipping options:

Standard Shipping

  • Delivery Time: 7-10 business days
  • Cost: Calculated at checkout based on location and order weight.

Express Shipping

  • Delivery Time: 3-5 business days
  • Cost: Premium shipping rates calculated at checkout based on location and order weight.

Order Tracking

Once your order ships, you’ll receive an email containing tracking details. Track your order easily to stay updated on its progress and expected arrival date.

Shipping Destinations

We ship to customers across the United States and internationally. Shipping costs and estimated delivery times vary based on your location, which you’ll clearly see at checkout.

International Shipping

For international orders:

  • Delivery typically takes 10-12 business days.
  • Customs clearance may occasionally cause slight delays. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.

Address Accuracy

Please double-check your shipping address before finalizing your order. Incorrect or incomplete addresses can lead to delays or undeliverable packages. If you realize an error after placing your order, contact us immediately, and we will assist you in correcting the address if the order has not yet shipped.

Lost or Damaged Items

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us promptly at:

Our team will quickly investigate and resolve the issue, ensuring your satisfaction.

Contact Information

If you have further questions regarding our shipping policy, please reach out:

  • Address: 3884 Deer Park Dr, Helena, MT 59602, United States
  • Phone: 224-564-1822
  • Email: [email protected]

Thank you for choosing ShopMerchGo. We appreciate your trust and look forward to delivering exceptional merchandise directly to you!